Subscription Cancellation

This policy applies to the Flip Vista Knowledge Library monthly subscription offered by Flip Vista Innovation Limited on Flip Vista. The subscription is billed in USD at the price displayed at checkout, currently USD 9.00 per month unless a different price is clearly shown when you subscribe.

This policy explains automatic renewal, how to cancel, what happens to access after cancellation, and how failed renewal payments may affect access.

The Knowledge Library subscription renews automatically each billing period until you cancel. Unless you cancel before the renewal date for your current period, your saved payment method will be charged for the next period at the then-current subscription price shown in the Service or communicated before renewal where required by law.

By subscribing, you authorize recurring charges for each renewal period until cancellation takes effect as described below.

You may cancel your subscription from the Billing section of your account when billing controls are available there. Cancellation stops future renewals; it does not by itself provide a refund for the current billing period unless our Refund Policy or applicable law requires one.

If you cannot access your account or the Billing section, email contact@theflipvista.com from the email address associated with your account and ask us to cancel your subscription. Include your account email and, if available, your subscription reference so we can process the request.

Cancellation requests received before the next renewal charge is processed will prevent that upcoming charge. If a renewal charge has already processed, cancellation applies to future periods and access continues through the end of the paid period unless we state otherwise in a refund decision.

After you cancel, subscriber-only Knowledge Library access typically continues through the end of the billing period you have already paid for.

When that paid period ends, subscriber-only library content is locked again unless you resubscribe or purchase applicable items through separate one-time purchases where offered.

We do not generally provide prorated refunds for unused time within a billing period after cancellation, except where required by applicable law or approved under our Refund Policy.

If a renewal payment fails, we may retry the charge through our payment processor within a reasonable period and may notify you through the Service or by email where contact details are available.

If payment cannot be collected after reasonable retry efforts, we may restrict or end subscriber-only access until the subscription is brought current or you resubscribe with a valid payment method.

Exact retry timing and number of attempts may vary based on payment processor behavior and your payment method. We do not guarantee a specific number of retry attempts.

Recurring subscription charges are processed by our payment processor. The card statement descriptor for Flip Vista charges is intended to appear as FLIPVISTA; your bank or card issuer determines the exact text shown on your statement.

Subscription help: contact@theflipvista.com

Support hours: Monday–Friday, 09:00–18:00 Hong Kong Time (HKT, UTC+8)

Address: FLAT/RM A 12F ZJ 300, 300 LOCKHART ROAD, WAN CHAI, HONG KONG