Refund Policy

This Refund Policy explains how Flip Vista Innovation Limited handles refund requests for Flip Vista one-time digital product purchases and for the Flip Vista Knowledge Library monthly subscription.

All products sold on the Service are digital knowledge goods. There is no physical shipment. Access is typically granted immediately after a successful payment, or for the duration of an active paid subscription period.

Please review the product description, price, access type, and what is included before you complete a purchase or subscribe.

Because digital content can be accessed promptly after payment, we generally do not offer refunds once library access has been granted for a one-time purchase or once subscriber-only content has been unlocked during a paid subscription period.

Change of mind, unused access, or deciding that content is not suitable after access has been granted is typically not a basis for a refund, except where applicable law requires otherwise or we approve an exception under Section 3.

We review refund requests in good faith and may approve a full or partial refund, or another remedy such as account credit, in situations including:

• Duplicate or accidental charges for the same product or subscription period
• You were charged but cannot access purchased or subscribed content due to a platform fault that we cannot reasonably resolve within a reasonable time
• The product is materially different from its listing description in a significant and documented way
• Unauthorized transactions reported promptly and verified according to our investigation process
• Other exceptional circumstances we choose to consider at our discretion
• Situations where a refund is required by applicable consumer protection or other law

To request a refund, email us from the email address associated with your account. Include enough information for us to locate and review the charge.

• Send your request to contact@theflipvista.com
• Include your order ID, invoice ID, or subscription reference if available
• State whether the request relates to a one-time purchase or a subscription charge
• Include the product name, charge date, and amount
• Describe the issue and attach screenshots or other evidence if relevant

After we receive your request, we will review the transaction, account access logs where appropriate, and any information you provide. We may ask follow-up questions before making a decision.

We aim to respond to refund requests within a reasonable time, typically within one to two business days during our support hours.

If we approve a refund, we will initiate the refund to your original payment method within five business days of approval. After we initiate a refund, your bank or card issuer may require an additional five to ten business days, or longer in some cases, before the credit appears on your statement. Timing is outside our direct control once the refund has been submitted to the payment processor.

If we decline a refund, we will explain the reason when possible and may suggest alternative support steps if a billing error or access issue can be corrected without a refund.

Canceling a subscription stops future renewals but does not automatically entitle you to a refund for the current billing period. Access for a canceled subscription typically continues until the end of the paid period, as described in our Subscription Cancellation policy.

We do not generally provide prorated refunds for unused time within a subscription billing period, except where required by applicable law or approved under Section 3.

If you believe a subscription renewed in error or you were charged after a valid cancellation request submitted before the renewal date, contact us with details so we can investigate.

If we approve a refund for a one-time purchase, we will revoke library access to the refunded item and disable related downloads for your account when appropriate.

If we approve a refund related to a subscription charge, we may cancel the subscription and end subscriber-only access according to the decision we communicate to you.

Approved refunds are returned through our payment processor to the original payment method used for the charge, unless applicable law or payment network rules require a different method.

If you have a billing concern, please contact us first so we can investigate and attempt to resolve the issue. Filing an unwarranted chargeback without contacting us may delay resolution and may result in account restrictions while the dispute is reviewed.

Refund and billing support: contact@theflipvista.com

Support hours: Monday–Friday, 09:00–18:00 Hong Kong Time (HKT, UTC+8)

Address: FLAT/RM A 12F ZJ 300, 300 LOCKHART ROAD, WAN CHAI, HONG KONG