Privacy Policy

This Privacy Policy explains how Flip Vista Innovation Limited ("we", "us", or "our") collects, uses, discloses, and protects personal information when you visit https://theflipvista.com, create an account, purchase digital products, subscribe to the Flip Vista Knowledge Library, contact support, or otherwise interact with Flip Vista (the "Service").

This Policy applies to information we process as the operator of the Service. It should be read together with our Cookie Policy, which describes cookies and similar technologies in more detail.

For the purposes described in this Policy, the data controller is Flip Vista Innovation Limited.

Contact: contact@theflipvista.com

Address: FLAT/RM A 12F ZJ 300, 300 LOCKHART ROAD, WAN CHAI, HONG KONG

The information we collect depends on how you use the Service. We may collect the following categories of information:

• Account information such as name, email address, password or authentication credentials, and profile details you choose to provide
• Transaction and billing information such as purchase history, subscription status, order identifiers, payment method type, billing address where collected, refund records, and communications about billing
• Support and correspondence such as messages you send to us, attachments, and notes from our responses
• Usage and device information such as pages viewed, features used, referring URLs, browser type, operating system, approximate location derived from IP address, and timestamps
• Cookies and similar technologies as described in our Cookie Policy
• Information you submit through forms on the Service, such as contact requests or policy-related inquiries

We use personal information to operate, maintain, and improve the Service; authenticate users; process one-time purchases and subscriptions; deliver digital content; provide customer support; send service-related communications such as receipts, account notices, and responses to your requests; detect, investigate, and prevent fraud, abuse, and security incidents; analyze usage to understand product performance; comply with legal obligations; and enforce our Terms and policies.

We may use aggregated or de-identified information that no longer identifies you for analytics, research, and product improvement.

Where applicable law requires a legal basis for processing personal information, we rely on one or more of the following: performance of a contract with you; our legitimate interests in operating and securing the Service, subject to your rights; compliance with legal obligations; and, where required, your consent for specific processing such as certain cookies or marketing communications.

We share personal information with service providers that help us operate the Service, such as hosting providers, payment processors, email delivery vendors, analytics providers, and customer support tools. These providers process information on our instructions and subject to contractual protections appropriate to the services they perform.

We may disclose information if we believe disclosure is required by law, regulation, legal process, or governmental request; to protect the rights, property, or safety of our users, the public, or us; to enforce our agreements and policies; or in connection with a corporate transaction such as a merger, acquisition, financing, or sale of assets, subject to appropriate confidentiality measures.

We do not sell personal information as that term is commonly understood in consumer privacy laws. If our practices change in a way that constitutes a sale or sharing under applicable law, we will update this Policy and provide choices where required.

We retain personal information for as long as reasonably necessary to provide the Service, fulfill the purposes described in this Policy, comply with legal and accounting requirements, resolve disputes, and enforce our agreements. Retention periods may vary depending on the type of information and the reason we collected it.

For example, we may retain billing and transaction records for the period required by tax, accounting, and payment network rules, and we may retain support correspondence for a reasonable period to improve service quality and resolve follow-up issues.

We implement administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, or alteration. No method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

You are responsible for maintaining the confidentiality of your account credentials and for notifying us if you believe your account has been compromised.

Flip Vista Innovation Limited is based in Hong Kong. If you access the Service from another country, your information may be processed in Hong Kong and in other locations where we or our service providers operate. Where required by applicable law, we use appropriate safeguards for cross-border transfers.

Depending on your location, you may have rights to access, correct, delete, or restrict certain processing of your personal information, to object to certain processing, or to receive a portable copy of information you provided. You may also have the right to withdraw consent where processing is based on consent, without affecting the lawfulness of processing before withdrawal.

To exercise these rights, contact contact@theflipvista.com. We may need to verify your identity before responding. If you are not satisfied with our response, you may have the right to lodge a complaint with a supervisory authority in your jurisdiction where applicable law provides that right.

You may update certain account information through your account settings where available. You may opt out of non-essential marketing emails by using the unsubscribe link in those messages, if any, or by contacting us.

The Service is not directed to children under 16, and we do not knowingly collect personal information from children. If you believe a child has provided personal information to us, contact us so we can take appropriate steps to delete the information where required.

We may update this Privacy Policy from time to time. The Last updated and Effective dates at the top of this page will reflect when changes take effect. Material changes may also be communicated through the Service or by email where appropriate.

Privacy questions and requests: contact@theflipvista.com

Address: FLAT/RM A 12F ZJ 300, 300 LOCKHART ROAD, WAN CHAI, HONG KONG