1. Digital goods only
Flip Vista sells and delivers digital knowledge products only, including guides, articles, reports, tutorials, templates, and related downloadable files published by the Flip Vista Editorial Team.
There is no physical logistics, warehouse fulfillment, or postal delivery. Nothing is shipped to your mailing address as part of a standard purchase or subscription.
2. When delivery happens
Delivery is instant and digital. After a successful one-time purchase, the item is added to your library and any listed downloads become available to your account without waiting for manual processing, unless we notify you on the product page of a scheduled release.
Flip Vista Knowledge Library subscriber-only content unlocks for your account while your subscription is active and paid. New library items become available according to the access rules shown in the Service.
Free content, where offered, is available immediately according to the listing or page where it appears.
3. What you will receive
Each product page describes what is included, such as in-browser reading access, downloadable files, format, language, and any update notes applicable to that product.
If a listing does not include separate downloadable files, delivery consists of full access to the content within your Flip Vista library for the access period applicable to that product or subscription.
We may update digital products from time to time. Unless a product page states otherwise, updates to content you already have access to are delivered digitally through the Service without a separate shipment step.
4. What you need to receive delivery
To receive digital delivery, you need a compatible device, internet access, a supported browser, and, for purchases or subscriptions that require it, an active Flip Vista account signed in with the account used at checkout.
You are responsible for maintaining access to the email address associated with your account so you can receive service messages related to your purchases.
5. Delivery problems
If payment succeeded but you cannot access purchased or subscribed content, contact contact@theflipvista.com with your order or subscription details. We will investigate platform or account issues and work to restore access. If we cannot resolve a verified delivery failure, a refund may be considered under our Refund Policy.
6. Contact
Delivery support: contact@theflipvista.com
Address: FLAT/RM A 12F ZJ 300, 300 LOCKHART ROAD, WAN CHAI, HONG KONG
Questions about this policy? Email contact@theflipvista.com.